Terms and Conditions

Booking

General

Tickets, rentals, and packages can be booked online via the Corin Forest Webstore (https://corinforest.connectintouch.com/). Corin Forest has NO resale agreements with any other retailers. Products purchased through a third party will not be valid for redemption at Corin Forest and are not eligible for any replacement or compensation.

If your group has accessibility requirements (such as wheelchair access) please contact the guest services team before booking to confirm Corin Forest can provide appropriate accommodations.

Payment

When making an online booking full payment is due at time of booking. A booking is not considered confirmed until payment has been successfully processed through the Corin Forest Webstore. Accepted payment methods include Visa, Mastercard, and EFTPOS.

Confirmation

After making payment for a booking through the Corin Forest Webstore, a confirmation email from Corin Forest will be sent to the email address nominated during the registration of your online account. This confirmation email will include a transaction code and an itemised list of products booked.

You agree and acknowledge that:

A booking confirmation email may take up to one (1) hour to be received by you.
If you do not receive a ticket confirmation email after that time or if you experience an error message or service interruption after submitting payment on the Website, it is your responsibility to confirm with Corin Forest if your products have been successfully purchased. Only you may be aware of any problems that occur during the purchase process. Corin Forest is not responsible for losses (monetary or otherwise) if you assume that a ticket was not purchased because you failed to receive a ticket confirmation email.
It is your sole responsibility to contact Corin Forest before attempting to purchase any additional products in these circumstances.

Errors

Corin Forest takes a great deal of care to ensure products are correctly priced or scheduled and the webstore operates without error, however sometimes an error may occur when purchasing products. Corin Forest may, at their sole discretion, cancel any booking affected by an error in the pricing or scheduling of tickets or of the webstore. In such circumstances Corin Forest will endeavour to contact you to provide the option of purchasing a product once any error has been resolved.

Changes

The date and session time of your booking can be changed once up to 48 hours in advance of your original booking time. All rescheduling requests must be emailed to hello@corin.com.au and are subject to availability. Requests received less than 48 hours prior to your original booking time will not be eligible for any change, credit, or refund. After confirmation that your booking has been rescheduled, the booking is ineligible for any further changes, credits, or refunds.

Cancellations

Bookings for tickets, rentals, and packages are non refundable. Corin Forest will not be held responsible for any costs incurred due to cancellations resulting from unforeseen circumstances, medical conditions, or changes to travel plans.

Corin Forest reserves the right to cancel any activities with or without notice as deemed necessary for reasons including, but not limited to, adverse weather, snow conditions, or the well-being and safety of its patrons & staff.

Refunds

All tickets, rentals, and package sales are final and cannot be refunded, transferred or exchanged

Refunds will not be provided due to:

Poor weather or snow conditions, road closures, or other such events beyond Corin Forest’s control
Guest injury or illness
‘No shows’ or any products (tickets, rentals, or packages) that are not utilised
Natural disasters or pandemics

All refund/credit requests will be assessed with regard to the fair and reasonable application of these terms and conditions, however all decisions made by Corin Forest will be final and binding and no correspondence will be entered into.

Snow Guarantee

Corin Forest offers a Snow guarantee for select tickets and areas giving guests confidence in booking their snow holiday. In the event an area is closed due to insufficient snow cover, a refund or credit will be provided for tickets, rentals, and packages affected by the closure.

The Snow Guarantee applies to the following areas:

The Valley Ski Area
The Snowplay Area, including toboggan run

How it Works

In the event of an area closure, Corin Forest will notify all guests with affected bookings via the email address provided by the guest at the time of booking. This email will contain further instructions on how to claim your credit or refund. Due to the unpredictable nature of changing weather and snow conditions, advance notice of closures is not always possible. Guests are advised to take responsibility ahead of their visit by monitoring the live snow cam at www.corin.com.au and checking Corin Forest’s social media for any updates.

Exclusions

The Snow Guarantee does not apply to the following:

Alpine Slide tickets
Tickets, rentals, and packages purchased at on-site sales counters
Tickets, rentals, and packages not directly affected by a closure

Products

Alpine Slide

In addition to Conditions of Entry, Alpine Slide participants are bound to the below conditions.

Risk Warning

Recreational activities (including skiing, snowboarding, snow play, tobogganing, and the Alpine Slide) involve a significant risk of physical harm or personal injury including permanent disability and/ or death to participants. Any such injury may result not only from your actions but also from the action, omission or negligence of others.

There are inherent risks associated with these activities that common sense and personal awareness can reduce. These risks include rapid changes in weather and surface conditions, the lack of directional and speed control as well as natural and artificial hazards.

This product

Entitles the participant to access the Corin Forest Alpine Slide for the duration of the period specified to you or selected by your purchase of the ticket
Must be paid in full at the time of purchase. No spot will be reserved in a session until paid in full.
Will not be refunded, credited, or rescheduled if:

Any portion of the session is unused
Participant fails to arrive at the selected session start time

May be cancelled at any time Corin Forest considers appropriate to protect its staff, guests, property and equipment or if Corin Forest deems that the participants actions or behaviour is disrupting or negatively impacting other guests in the Alpine Slide session.

Alpine Slide Conditions

All participants riding the Alpine Slide must have a valid pass to the current session
When riding the Alpine Slide, participants must:

Follow all instructions from Corin Forest Staff
Wear closed toed shoes
Remain seated with their arms and legs inside the cart at all times
Keep both hands on the brake at all times. If riding with a child, the adult must always be in control of the cart.
Maintain a distance of at least 25m between each cart
Use the brake to stop and control speed in all designated areas

The use of selfies sticks, phones, and cameras is prohibited while riding the slide

Physical Requirements

Guests must be able to sit upright independently
Guests must be able to control the brake leaver independently
Pregnant women or Children under the age of 2 are unable to be a participant
Guests with existing medical conditions should seek advice from their doctor before purchasing an Alpine Slide ticket

Snowplay

In addition to Conditions of Entry, Snowplay participants are bound to the below conditions.

Risk Warning

This product

Entitles the participant to access the Corin Forest Snowplay area for the duration of the period specified to you or selected by your purchase of the ticket
Must be paid in full at the time of purchase. No spot will be reserved in a session until paid in full.
Will not be refunded, credited, or rescheduled if:

Any portion of the session is unused
Participant fails to arrive at the selected session start time

May be cancelled at any time Corin Forest considers appropriate to protect its staff, guests, property and equipment or if Corin Forest deems that the participants actions or behaviour is disrupting or negatively impacting other guests in the Snowplay session.

Snowplay Conditions

All participants entering the Snowplay area must have a valid pass to the current session
All children under 13 must be supervised by an adult (18+)
Ski boots are not permitted in the Snowplay area
Skiing and snowboarding is prohibited in the Snowplay area
Only Corin Forest approved toboggans are permitted in the Snowplay area

Lessons

In addition to Conditions of Entry, Lesson participants are bound to the below conditions.

Risk Warning

This product

Entitles the participant to access the Corin Forest Snowsports School lessons for the duration of the period specified to you or selected by your purchase of the lesson
Must be paid in full at the time of purchase. No spot will be reserved in a lesson until paid in full.
Will not be refunded, credited, or rescheduled if:

Any portion of the lesson package is unused
Participant fails to arrive at the selected start time prior to the lesson departure

May be cancelled at any time Corin Forest considers appropriate to protect its staff, guests, property and equipment or if Corin Forest deems that the participants actions or behaviour is disrupting or negatively impacting the Corin Forest Snow Sport lesson.

Lesson Conditions

Corin Forest reserves the right to cancel or change lesson dates/times with or without notice due to availability of instructors or appropriate terrain. Lessons cancelled for these reasons will be rescheduled, or a refund will be issued at the discretion of Corin Forest.
All participants in a lesson must wear a helmet
Children must be toileted prior to the commencement of the lesson
Supervision of children by instructors is limited to the allotted two hours of lesson time included in the booked lesson package. Children under 13 must be supervised by an adult(18+) at all other times, including during the collection and returning of rental gear.
Children must be collected from the lesson meeting point within 5 minutes of the scheduled lesson finish time.

Medical Release

I authorise Corin Forest and its employees and agents to arrange for medical attention of my child or to transfer my child to the Corin Forest Ski Patrol if, in the opinion of that person, medical attention is needed or is likely to be needed for my child.

I am aware that the practice of medicine in a surgery is not an exact science and I acknowledge that no guarantees have been made to me as to the result of treatment or examination at the Corin Forest Ski Patrol.

I agree to pay all costs associated with such medical care or attention and for related transportation for my child and I agree to indemnify and to keep indemnified Corin Forest for and in respect of any such costs incurred.

I further authorise Corin Forest and its employees and agents to render any necessary or emergency medical care or attention to my child if considered necessary by a medical practitioner employed at the Corin Forest Ski Patrol.

Ski Area

In addition to Conditions of Entry, Ski Area participants are bound to the below conditions.

Risk Warning

This product

Entitles the participant to access the Corin Forest Ski Area for the duration of the period specified to you or selected by your purchase of the ticket.
Must be paid in full at the time of purchase. No spot will be reserved in a session until paid in full.
Will not be refunded, credited, or rescheduled if:

Any portion of the session is unused
Participant fails to arrive at the selected session start time

May be cancelled at any time Corin Forest considers appropriate to protect its staff, guests, property and equipment or if Corin Forest deems that the participants actions or behaviour is disrupting or negatively impacting other guests in the Ski Area session.

Ski Area Conditions

All participants must have a valid area pass
All participants must be wearing ski or snowboard boots and a ski helmet at all times inside the Ski Area
Children under 13 must be supervised at all times by an adult (18+)
Children unable to ski or snowboard by themselves who are not in a lesson must be accompanied by an adult(18+) who can ski or snowboard competently
When not on your skis or snowboard you must stick to the edges of the area as outlined in the Alpine Responsibility code
Tobogganing is not permitted in the Ski Area
Snowplay is prohibited in the Ski Area. This includes, but is not limited to, snowball fights, snowman building, and snow angels.

Rentals

By renting equipment at Corin Forest you acknowledge that you have read and agree to the below conditions.

Risk Warning

Provision of Details

I confirm that all details I provide to staff (including, but not limited to height, weight, age, and ski/snowboard ability) are complete and accurate. I understand that the accuracy of these details is crucial for determining the suitability of the equipment and setting it up correctly.

Use and Return of Equipment

I am fully responsible for the equipment throughout the duration of the rental period.
The equipment must not be taken outside of Corin Forest without written permission from Corin Forest Management.
Prior to receiving the equipment, I had the opportunity to personally inspect it and found it to be in good working condition.
I have read the above risk warning and acknowledge that all equipment rented and used is at my own risk.
If I fail to return the equipment by 5pm on the agreed return date, I will be charged an additional hiring fee calculated at the daily hire rate. I authorise Corin Forest to charge my credit card for any such additional fees.

Damage to Equipment

If I fail to return the equipment in the same condition as when I received it, I agree to pay the full retail cost of replacing the damaged equipment. In such a case, I hereby authorise Corin Forest to charge my credit card for the full retail cost of the damaged equipment. If the funds are insufficient, I will promptly pay the remaining balance.

Loss of Equipment

I understand that if I do not return the equipment or any part of it, I must pay the full retail cost to replace the equipment. I hereby authorise Corin Forest to charge my credit card for the full retail replacement cost of the equipment. If the funds are insufficient, I will immediately pay the remaining balance.

Conditions of Entry

Corin Forest is located on private property and reserves the right to refuse entry or remove guests for failure to comply with these Conditions of Entry. By entering the premises and utilising facilities at Corin Forest you acknowledge that you have read and agree to the following:

You have read and will strictly observe the Alpine Responsibility Code contained in this document and also on display throughout Corin Forest.
You will follow all instructions given by Corin Forest Staff.
Children under 13 must be supervised by an adult (18+) at all times, except when under the supervision of a Corin Forest Instructor during a lesson.
Personal property is your sole responsibility. Corin Forest is not responsible for the loss of or damage to any personal property.
Vehicles are parked at your own risk. Corin Forest is not responsible for the loss of or damage to any vehicle, accessory or contents in, or on any vehicle.
The use of any non-authorised remotely piloted aircraft or aerial drones is prohibited within the Corin Forest grounds.
Corin Forest reserves the right to inspect your bags or other goods in your possession immediately upon request for security purposes.
Tickets, vouchers, and passes must be original and display the guest’s name. Photo ID matching the name on the booking confirmation is required on request. Fraudulent use will be referred to the police.
Corin Forest reserves the right to collect and retain your details if you are involved in or responsible for an incident on site
Dogs are permitted within the Corin Forest grounds, excluding buildings and ticketed areas, provided they remain on leash and under control at all times.
Campfires are permitted within the picnic area provided you:

Bring your own firewood with you (collection of firewood is strictly prohibited within Corin Forest grounds)
Only use the constructed fireplaces provided
Do not light a fire on a day of a Total Fire Ban
Keep the area 3 metres around the fireplace clear of flammable material
Remain in attendance at all times
Completely extinguish the fire before leaving

Photography and Videos

Photographs and videos taken by you when at Corin Forest or of Corin Forest may be used solely for personal uses or enjoyment.
You agree not to use, reuse, produce or distribute any photographs or videos taken at Corin Forest or of Corin Forest for any commercial purposes without the prior written authorisation or consent of Corin Forest.
The use of image recording devices is not permitted in any change room or bathroom facility.
By entering Corin Forest, you agree and acknowledge that Corin Forest may photograph and/or record you at any reasonable time for:

security purposes;
For use in promotional activities of Corin forest;
Any other purpose reasonably necessary to the operation of Corin Forest and the provision of services by Corin Forest.
You agree and acknowledge that your image and likeness may be used for the above mentioned purposes and waive any right to compensation or payment for the use of your image or likeness in these circumstances. Such images and recordings are the sole property of Corin Forest.

Alpine Responsibility Code

There are inherent risks in all snow recreational activities. Common sense, staying in control and personal awareness can reduce these risks. Risks include rapid changes in weather, visibility and surface conditions, as well as natural and artificial hazards such as rocks, trees, stumps, vehicles, lift towers, snow fences and snowmaking equipment. Observe the code and ski and ride with courtesy to others.

Stay in control and avoid other people and hazards.
Use appropriate protective equipment, especially helmets, to minimise the risk of injury.
You must have the ability to use each lift safely. If in doubt ask the lift attendant.
Obey all signs and warnings, and keep off closed trails and areas.
It is your responsibility to avoid and give way to people below and beside you.
Do not stop where you are not visible from above or where you obstruct a trail.
Before starting downhill, or merging into a trail, look uphill and give way to others.
Use care to prevent runaway snowboards.
If you are involved in or see an accident, alert and identify yourself to Resort Staff.
Be aware that it is dangerous to ski, board or ride lifts if your ability is impaired by drugs or alcohol.

Liability Waiver

You engage in any recreational activity at your own risk and you acknowledge that Corin Forest is not liable for any breach of any express or implied warranty that services it provides will be provided with reasonable care and skill.

By participating in activities or renting equipment at Corin Forest you acknowledge that you have entered into this agreement and have read, understood and acknowledged the terms of entry including the warning, exclusion of liability, release, indemnity and information provided elsewhere in relation to this activity.